REFUND POLICY

REFUNDS:

If Higher Ground Women’s Health owes you a refund due to an overpayment or credit balance, we will issue a refund after our billing department has verified. Provided there are no other balances owed to Higher Ground Women’s Health we will credit your credit card or issue a cash refund, depending on how you made your initial payment.

​No refunds shall be issued after a provider has performed services, i.e., after consultation, exam, and/or procedure with/performed by a provider.

 

No Shows 

A “no-show” is someone who misses an appointment without calling 24 hours in advance to cancel. “No-shows” inconvenience those individuals who need access to medical care in a timely manner, as well as the physician. A failure to show up at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”. The charge for a “no show” is 50$ for members or the cost of the scheduled visit as listed for non-members.

 

Late cancellations

Late cancellations will be considered a “no-show”. Exceptions will only be made in extraordinary circumstances. Cancellations made more than 24 hours in advance of your scheduled appointment time will not be assessed as a cancellation fee.